In Honor of my brother Richard James Hansen (January 10, 1945 – August 16, 2013)

In honor and in memory of my brother Richard James Hansen, a 20 year veteran of the United States Marine Corps, who died one year ago today from pancreatic cancer, I ask you to look at the following:

Richard James Hansen, In Memoriam, Roland’s Ramblings, Posted on August 17, 2013.
Richard James Hansen, In Memoriam, Roland Hansen Commentary, Saturday, August 17, 2013.

What A Wonderful World, Dedicated to Richard James Hansen, Roland’s Ramblings, Posted on August 25, 2013.
What A Wonderful World, Dedicated to Richard James Hansen, Roland Hansen Commentary, Sunday, August 25, 2013.

“America’s Independence Day” in dedication to the memory of Richard James Hansen, Roland’s Ramblings, Posted on July 3, 2014.
The Fourth Of July, Independence Day, and Richard J. Hansen, Roland Hansen Commentary, Thursday, July 3, 2014.

When Rich died, I made a pledge in his honor to try to be a better person. As I think of Rich each day, I also continue each day in my attempt to keep that pledge; and, I think I have made some progress. However, I feel I have fallen short. Therefore, on the anniversary of the death of my brother, Richard James Hansen, a good, kind hearted, selfless, generous, noble, patriotic, and gentle man, I renew my pledge and will continue to strive to become a better person.

Posted in Blogs, Encore, Family, Nostalgia, People, Personal | Leave a comment

Ye Olde Durty Bird Restaurant In Toledo, Ohio: Irresponsible Management.

CONSUMERS AND CUSTOMERS.
BEWARE OF YE OLDE DURTY BIRD RESTAURANT IN TOLEDO, OHIO!

On Tuesday, July 1, 2014 1:31 PM, I wrote an electronic letter to Ye Olde Durty Bird restaurant in Toledo, Ohio via the contact form contained on its website, a copy of which is reproduced below.

From: Roland Hansen
Subject: Dissatisfied customer
Message Body:
I am a very dissatified customer. I took a guest who was on his work lunch hour to your restaurant today. I am a retired 66 year old man, so time is not a problem for me, but it is for my guest. I informed the waitstaff of the time constraint. My guest ordered a big Italian Hoagie with chips; I ordered a classic burger with chips. It took about 20 minutes or so to have our order delivered.
There were fries, not chips, on my plate. I inquired about whether the fries were supposed to be included with the burger and that I thought it was supposed to be chips. The server asked if I wanted the fries to be taken back and chips to be brought out. I responded with “I do not care what you do. I did not order the fries and I am not going to pay for them.” The server appeared irritated and walked away. I started eating my burger. Lo and behold, within a couple minutes the server returned with an extremely small bowl of chips (about the size of a custard dessert dish). The server set down the chips and while I had my burger in my hand with a napkin held under it in my other hand, the server removed the burger platter with the fries on it. and walked away. I was astounded at these actions. To make things worse, when I asked for the bill because we had to leave (my guest had to place half his sandwich and all his chips into a take-out container due to being late in returning to work), I was presented with a bill in which I was told $1.49 had been removed as that was the cost of the fries. None-the-less the bill included the full sales tax on the original incorrect amount and the $1.49 was listed as a discount. Consequently, I actually paid $.10 more than I should have paid. I paid with my Discover Card. In all my years, I have never received such poor service, nor have I ever witnessed such unprofessional actions as the way this incident was (mis)handled. FYI, my receipt lists the following: 1020 Phillipe, Tbl 21/1, Chk 4918

Almost immediately, I received an immediate automated electronic response which was as follows:

Ye Olde Durty Bird Management Team
To Me
Jul 1
Thank you for contacting the Management of Ye Olde Durty Bird, Downtown Toledo’s Gastropub.
Your inquiry will be processed accordingly.

HOWEVER, IT WAS NOT UNTIL,
TEN (10) DAYS LATER, THE MANAGEMEMENT OF YE OLDE DURTY BIRD RESPONDED VIA E-MAIL.

On Friday, July 11, 2014 12:22 PM, The Management wrote:

Roland,
So very sorry to hear about your experience here at Ye Olde Durty Bird.
We strive to provide quality food and service for all guests.
Your feedback is important and helpful for us to make any necessary improvements.
Again, very sorry for the negative experience.
Sincerely,
Julie Ketterman
General Manager Ye Olde Durty Bird
2 S. St. Clair St.
Toledo, OH 43604
PH: 419-243-2473

THE SAME DAY AS THE DATE OF THE RESPONSE FROM YE OLDE DURTY BIRD, I RESPONDED WITH THE FOLLOWING.

To The Management
Jul 11
Thank you for your answer of July 11, 2014 to my concerns as expressed in my July 1, 2014 e-mail to you. I believe I just may share our communication exchange on my two blogs in order that others may be as aware of your responsiveness as I now am.
In that I believe you would want the general public to also be aware of your responsivenes, I will also give some thought to sharing this elsewhere on the internet.

To which, I again received an immediate automated electronic response, as follows:

Ye Olde Durty Bird Management Team
To Me
Jul 11
Thank you for contacting the Management of Ye Olde Durty Bird, Downtown Toledo’s Gastropub.
Your inquiry will be processed accordingly.

IT IS NOW THREE WEEKS SINCE THE JULY 11 E-MAIL EXCHANGE, AND THE MANAGEMEMENT OF YE OLDE DURTY BIRD HAS NOT RESPONDED TO MY LAST E-MAIL. NEITHER HAVE THEY FOLLOWED THROUGH WITH THEIR AUTOMATED RESPONSE OF JULY 11.

A FULL MONTH HAS NOW ELAPSED SINCE THE INITIAL INCIDENT AND MY REPORTING OF IT TO THE MANAGEMENT OF YE OLDE DURTY BIRD RESTAURANT IN TOLEDO, OHIO.

Heck, Ye Olde Durty Bird has not even credited my Discover Card for the overcharged amount as was explained in my July 1, 2014 e-mail to them! I wonder how they handled the sales tax on this erroneous charge to me with the State of Ohio Department of Taxation. 

In keeping with my message to Ye Olde Durty Bird management on July 11, 2014, I am now posting this entry on Roland’s Ramblings.

Cross Reference:
Roland Hansen Commentary, Ye Olde Durty Bird; 2 S. St. Clair St.; Toledo, OH 43604

I can sum up my thoughts about Ye Olde Durty Bird restaurant in Toledo, Ohio with these three phrases:
*** Poor Service
*** Poor Customer Relations
*** Poor and Irresponsible Management


UPDATE (written August 15, 2014)

Shortly after publishing this blog entry, I sent a link of it by private message to the Facebook account of Ye Olde Durty Bird. Within hours, I was contacted by Julie Ketterman, General Manager of Ye Olde Durty Bird Restaurant via her personal e-mail account that was used to avoid automated responses. In her e-mail, Ms. Ketterman took full responsibility for what had transpired, was very apologetic, and offered to right that which was wrong.

After a brief exchange of e-mail, an agreement was reached that I found to be extremely satisfactory and, in fact, was more generous than would be expected by anyone. I found Ms. Kettterman’s personal attention to the matter to be personal, professional, responsible, and accountable.

The end result of this entire matter is the complete opposite of my earlier impression. I can now state that while the initial difficulties were very frustrating, the end result was much more than satisfactory. For this, I publicly acknowledge and express my appreciation to Julie Ketterman in her capacity as the General Manager of Ye Olde Durty Bird Restaurant.

Posted in Business, Commentary, Communication, Community, Consumerism, Food, Management, Personal, Restaurants, Websites | Leave a comment

København i juli. Copenhagen in July.

Courtesy of TouTube
Copenhagen in July
noolcak
Published on Aug 2, 2012

Copenhagen: the city of ideas and designs. Thanks to beautiful Copenhagen and all the nice people over there. Shooting: Murat & Figen Kurt, Editing: Murat Kurt. Copenhagen in July, Denmark, 17-25 July 2012. This movie’s length is 12 minutes and contains 3 parts. Soundtracks are below:
Intro: Goran Bregovic & Emis Kusturica – Por una cabeza
Part 1: Monica Molina – Pequeño fado
Part 2: Musica Nuda – La canzone dei vecchi amanti
Part 3: Buena Vista Social Club – Veinte Años
Final: Lhasa De Sela – La celestina

Posted in Danish, Entertainment, Places, Travel | Leave a comment

Tomato, Cucumber, and Onion Salad Recipe

Courtesy of ScandinavianToday via YouTube.

Posted in Danish, Food, General | Leave a comment

Video: “A Day in Toledo” – i.e. Toledo, Ohio; Not Toledo, Iowa; Not Toledo Spain.

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The Story of Boo Hansen. Boo’s News from The House of Boo. The Adventures of Boo Hansen.

Watch and listen to “The Story of Boo Hansen. Boo’s News from the House of Boo. The Adventures of Boo Hansen.”

You may also view and read the story over on the website of WTVG 13abc; just go on over to:
Dog featured on 13abc’s “Pet Project” now a therapy dog, Posted: Jul 06, 2014 10:18 AM EDT, Updated: Jul 06, 2014 2:56 PM EDT, 13abc.com Tony Geftos.

It was Tony Geftos who did the interview and then told the story of Boo Hansen on the Sunday, July 6, 2014 broadcast carried on WTVG abc. It was also Mr. Geftos who uploaded the story of Boo Hansen onto YouTube, both of which are above.

Mr. Geftos also provided the story of Boo Hansen over on the Facebook account of Tony Geftos 13abc – Tony Toledo. You may view that Tony Geftos 13abc – Tony Toledo Facebook posting in the embedded link contained herein.

Another Facebook wall also contains the story of Boo Hansen as you may see by going over to this embedded link: Meteorologist Ben Cathey via 13abc.

Christina Williams also referenced the story of Boo on her Facebook wall which you may see by following this embedded link.

The Story of Boo Hansen is catching on like wildfire. To the best of my knowledge, this story has been shared in the last couple days by over a dozen people on at least three social media venues (Facebook, Twitter, Google+).

I wonder if the Story of Boo Hansen is going viral.

Stay tuned as I am sure there will be more in the future of The Story of Boo Hansen with Boo’s News from The House of Boo in the telling of The Adventures of Boo Hansen.

Posted in Charitable, Community, Family, General, Musing, News, People, Personal, Sociology, Websites | Leave a comment

“America’s Independence Day” in dedication to the memory of Richard James Hansen

This year, in honor of Independence Day, here in the United States of America, aka The Fourth Of July, I ask that you take the time to visit and read the following related writings I have scribed.

Independence Day, Roland’s Ramblings, Posted on July 1, 2006
Declaration, Roland’s Ramblings, Posted on July 4, 2006
Have a Safeway Fourth of July, Roland’s Ramblings, Posted on July 1, 2010
Independence Day, Roland’s Ramblings, Posted on July 2, 2010
An Alcoholic Fourth of July, Roland’s Ramblings, Posted on July 3, 2010

AND MOST ESPECIALLY:
The Fourth Of July, Independence Day, and Richard J. Hansen, Roland Hansen Commentary, Thursday, July 3, 2014

Posted in Blogs, Commentary, Encore, Family, History, Holidays, People, Personal | 1 Comment

ToledoLoop

There is a brand new electronic newletter that informs people about the activities and events  in downtown Toledo, Ohio.
For a look-see, just visit the link that is embedded below:

Welcome to the ToledoLoop
An email newsletter highlighting events in downtown Toledo

Posted in Blogs, Community, Consumerism, Entertainment, General, News, Places, Things | Leave a comment

Truth and Punishment

Truth is truth. However, ignorant people frequently attempt to silence and punish those who speak the truth.

IgnorantPeoplePunishSpeakerOfTruth

Posted in Commentary, Musing, Philosophy, Psychology, Quotations, Sociology | 2 Comments

Who’s On First?

Posted in Entertainment, Humor, Nostalgia | Leave a comment

A conversation with G-d. Baruch HaShem.

The following is a copy and paste of a beautiful piece that I received in the latest Chabad of Scottsdale weekly newsletter from Rabbi Yossi and Dina Levertov:

A friend sent this piece to me. Great reminder to all of us to appreciate all that we have.
A conversation with G-d:
Me:  G-d, can I ask You a question?
G-d:  Sure
Me:  You won’t get angry?
G-d:  I won’t
Me:  Why did You let so much stuff happen to me today?
G-d:  What do you mean?
Me:  Well, I woke up late.
G-d:  Yes.
Me:  My car took forever to start.
G-d:  Okay.
Me:  At lunch they made my sandwich wrong and I had to wait.
G-d:  Huummm.
Me:  On the way home, my phone went DEAD just as I picked up a call.
G-d:  All right.
Me:  And on top of it all off, when I got home, I just want to soak my feet in my new foot massager and relax. BUT, it wouldn’t work!!! Nothing went right today! Why did You do that?
G-d:  Let Me see, the Angel of Death was at your bed this morning and I had to send one of My Angels to battle him for your life. I let you sleep through that.
Me (humbled):  Oh.
G-d:  I didn’t let your car start because there was a drunk driver on your route that would have hit you if you were on the road.
Me (ashamed):  Um.
G-d:  The first person who made your sandwich today was sick. I didn’t want you to catch what they have, and I knew you couldn’t afford to miss work.
Me (embarrassed):  Okay.
G-d:  Your phone went dead because the person that was calling was going to give false witness about what you said on that call, I didn’t even let you talk to them so you would be covered.
Me (softly):  I see, Hashem.
G-d:  Oh and that foot massager, it had a shortage that was going to throw out all of the power in your house tonight. I didn’t think you wanted to be in the dark.
Me:  I’m sorry, Hashem.
G-d:  Don’t be sorry, just learn to Trust Me…. in All things , the good and the seemingly bad.
Me:  I will trust You.
G-d:  And don’t doubt that My plan for your day is always better than your plan.
Me:  I won’t, Hashem. And let me just tell You Hashem, thank You for everything today.
G-d:  You’re welcome child. It was just another day being your G-d and I love looking after My Children.

Posted in Jewish, Musing, Religion, Spirituality, YWOTD (Yiddish Word Of The Day) ייִדיש | 2 Comments

Mitzvah. Mitzvot.

Today, I preface this Roland’s Ramblings entry with a little background story about Chuck, a friend of mine who I have known for the past 60 years. Chuck and I were very good friends throughout our school years from first grade all the way to high school graduation in Toledo, Ohio where we attended Washington Local Schools.

Chuck had the neighborhood newspaper route of The Blade and was the newspaper carrier; I was his substitute carrier.  When we were a bit older, Chuck had another part-time job as a janitor at a local “truck stop” restaurant; when he moved on from that, he arranged for me to be his replacement.

After high school, I went to The University of Toledo for further education; Chuck left Toledo. If I recall correctly, he served some time in the United States Navy before entering Grace Theological Seminary.

Chuck eventually became an Evangelical Missionary spending many, many years in Costa Rica. After Costa Rica, he joined the faculty of Cairn University where he served as Director, Missions Program and taught courses in intercultural ministry, Bible exposition and theology, etc. After Cairn University, my friend joined World Team as Director of Member Care and then becoming Director of Training Services and just last year began duties with Global Research and Coaching.

FYI, per its own description of itself, “World Team is an interdenominational missionary agency with 350+ workers in 28 countries working among 55+ people groups around the world. We exist to glorify God by working together to establish reproducing churches focusing on the unreached peoples of the world.”

Well, at any rate, earlier today, I noticed that Chuck had updated his Linkedin account annotating it with “Honor and Awards – Ph. D., Intercultural Studies (Trinity Intl. University; 1997).”

I couldn’t just read his updated Linkedin account notation without making a comment.
So, I wrote, “You have done well, my lifelong friend!”

My friend, Chuck, responded to my comment, “And so with you, Roland. I have always been impressed with your commitment to public service. That is an area in which I fear to tread! I was with some friends at church yesterday, discussing a close friend, very brilliant, who just died at age 57. The comment was made (in spite of this person’s many weighty accomplishments), that we never see U-Hauls behind hearses. We came into the world with nothing and we leave it with nothing, barring what we take away from a relationship with God through Jesus. It gave me pause to remember how we measure ‘success’ on this side of reality. Your thoughts?”

Responding to Chuck, who has always known of and has appreciated my Jewish religion, I wrote, “To me, success is doing mitzvahs, i.e. acts of kindness in the performance of good deeds in helping people and our worldwide community.”

Now, on with the titled Roland’s Ramblings entry.

First off, this definition from Judaism 101:
Mitzvah (MITS-vuh); pl: Mitzvot (mits-VOHT)
Lit. commandment. Any of the 613 commandments that Jews are obligated to observe. It can also refer to any Jewish religious obligation, or more generally to any good deed.
ref: [jewfaq.org/defs/mitzvot.htm]

From My Jewish Learning, we read, “One often hears someone Jewish saying, ‘It’s a mitzvah!’ usually referring to a charitable, beneficial act performed by another person. However, while its Yiddish parallel ‘mitzveh’ does have this connotation, the Hebrew word mitzvah does not mean ‘a good deed’ in that sense.”
For further explanation, please go over to the embedded link to read the entire article, Mitzvot: A Mitzvah Is a Commandment.

Here are a few excerpts from another article, courtesy of Torah.org:
-> “Mitzvah observance gives the promise of living an enlightened and meaningful existence.”
-> “The mitzvot reflect the infinite and eternal nature of their Author.”
-> “The importance of the mitzvah system is that it relates to the very nature of the Jewish people.”
-> “Judaism is not as much a religion as it is a relationship. It is only through mitzvah observance that man can build a deep, enduring, and meaningful relationship with God.”
Of course, you may go over to the following embedded link to read that entire article, What is a Mitzvah? by Rabbi Osher Chaim Levene.

You may also visit Chabad.org to read the web page of Mitzvah; Mitzvot that I have placed as an embedded link in its title.

Posted in Community, Friends, Jewish, Language, Musing, Nostalgia, People, Personal, Philosophy, Religion, Sociology, Spirituality, Websites, YWOTD (Yiddish Word Of The Day) ייִדיש | 1 Comment

In Memory of MGySgt Rich Hansen, R.I.P.

My brother, Master Gunnery Sergeant Richard Hansen, died from pancreatic cancer six months ago today on August 16, 2013.

With his death, I vowed to try to be a better person in respect to Rich who was one of the nicest, gentlest men that any person could ever meet. Yes, as brothers, we had our squabbles, but that was a “brother thing” and we always got beyond it.

Well, it is a struggle for me to be a nice guy all the time; but, I keep trying to improve myself.

So, today, in honor of my brother, Rich Hansen, I renew my vow to try to be a better person and I will continue my very best in my attempts to do so on a daily basis.

In his memory and to in his honor, I have written two previous Roland’s Ramblings as you can see and read if you open the following embedded linksn (they will automatically open in a new browser for you):
Richard James Hansen, In Memoriam, posted on August 17, 2013
What A Wonderful World, Dedicated to Richard James Hansen, posted on August 25, 2013

Posted in Family, Health, Medicine, Nostalgia, People, Personal | Leave a comment

Happy Birthday to Garry Hansen of Mesa, Arizona.

Today is the 63rd birthday of my younger brother, Garry. I wish I could be celebrating it with him while I am in my winter home here in Mesa, Arizona. Unfortunately, that is not possible as Garry has other plans.

Actually, my “winter home” is more than just a winter home because I live in it at various times throughout the year, not just in the winter as I wrote in the Roland’s Ramblings entry entitled “Splitters and Snowbirds” that I had posted on June 4, 2010 and in which I wrote of the role Garry had played in my decision to purchase a house in Dreamland Villa, a 55+ community in a Maricopa Island of Arizona that is completely surrounded by the City of Mesa.

My primary and “official” residence is in Toledo, Ohio, the city of birth for both Garry and me. My secondary home lies within the area of Mesa, Arizona as you may read over in the Roland’s Ramblings entry “Where to Retire” which I posted on September 21, 2007.

My Dreamland Villa home is about 1.5 miles from Garry as you may read in a previous birthday greeting to my ‘little brother’ in the Roland’s Ramblings blog entry “Garry T. Hansen” that I posted on February 15, 2009.

I had also written another birthday greeting to Garry when I posted the Roland’s Ramblings “Garry Is 60″ back on February 15, 2011. Then, on February 15, 2012, one year later to that blog entry I attached a comment in which I wished Garry a happy birthday for the 61st anniversary of his birth.

For a long time, I made no further blog entries to Roland’s Ramblings; but I have since started to blog here every now and again. AND, this is one of those times, so that once again (in addittion to the snail mail birthday card that I sent my brother) I may shout out:

HAPPY BIRTHDAY, GARRY!

Posted in Encore, Family, Nostalgia, Personal, Places | Leave a comment