I HATE DIABETES!!!

In another week, I will be observing my 67th birthday. For my birthday wish, I would like to be free of my Type 2 Diabetes.

I HATE DIABETES!!!

I have written several Roland’s Ramblings on the topic of diabetes. If you are interested in what I have written on the topic, click this right here to open another browser from which you may see and read each of those blog entries.

Posted in Encore, Food, Health, Medicine, Personal, Things | 2 Comments

Political Dichotomy. Politics. Public Administration.

I have a varied background; but this Roland’s Ramblings entry concerns just part of my background. Ready? Here goes.

As a retired professional public administrator, as a former elected official, as a former instructor of American Government in my capacity of adjunct faculty at both The University of Toledo and at Owens Community College, as a former president of the Northwest Ohio Chapter of the American Society for Public Administration, as an inductee into both Pi Alpha Alpha and Pi Sigma Alpha, and as a life-long political operative, I have always found the dichotomy between politics and public administration to be extremely interesting. Try as one might, neither politics nor public administration can be truly isolated from the other; nor can politics be removed from the administration of public policy or public programs.

Read this sentence:

The Politics-Administration Dichotomy is a theory that constructs the boundaries of public administration and asserts the normative relationship between elected officials and administrators in a democratic society.[1]

That is the first sentence from an article in Wikipedia. Go on over to read the entire article:
Politics-Administration Dichotomy.

And, from the International Association for Political Science Students (IAPSS), the worldwide representation of students of political science and related studies, I suggest you read:
The dichotomy of politics and public administration: Lessons from the perennial debate, by John Raymond Jison

Posted in Education, Government, Management, Non Profits, Personal, Political Science, Politics, Public Policy, Websites | Leave a comment

Testimony

From Dictionary.com, we may read this definition of testimony:

testimony
noun, plural testimonies.

1. Law. the statement or declaration of a witness under oath or affirmation, usually in court.
2. evidence in support of a fact or statement; proof.
3. open declaration or profession, as of faith.
4. Usually, testimonies. the precepts of God.
5. the Decalogue as inscribed on the two tables of the law, or the ark in which the tables were kept. Ex. 16:34; 25:16.
6. Archaic. a declaration of disapproval; protest.

Go on over to read more about testimony from Dictionary.com.

While doing an internet search on the term testimony, I read this phrase, “You may learn how to write a Christian testimony with these easy steps, for both long and short, written and spoken testimonies.”
That, then, took me to:
How to Write Your Christian Testimony, 6 Easy Steps for Putting Together Your Christian Testimony, By Mary Fairchild, Christianity Expert

I know several people who provide Christian testimony, both in the real living world of people with whom I associate and in the cyberworld where I have been known to roam.

Today, in reading a Google+ entry by my cyberfriend CW Martin, I was taken to the blog of Shirley, THINKING OUT LOUD about the absolute truth of Jesus Christ! While exploring that blog I came across her October 3, 2014 entry, What is My Testimony Today? that you may read by following the embedded link contained within its title.

Incidently, CW Martin writes the blog Tilting at Windmills, Thoughts on every subject, pc be hanged that I frequent. He writes on a wide variety of topics with Christian testimony being among that of which he writes.

Now, you may wonder how did I come up with this Roland’s Rambling entry. Well, I will tell you. It all came about as a result of seeing a meme on Facebook this morning. I am placing the meme here now, so you can see what sparked my interest.

Your Most Powerful Testimony

Posted in Blogs, Commentary, Friends, Language, Religion, Spirituality | 1 Comment

TLC Eyecare & Laser Centers

I have a personal story to tell about my experience with TLC Eyecare and Laser Centers.

In August of 2013, I went to the TLC Eyecare & Laser Center located at 3000 Regency Court in Toledo, Ohio for my annual exam. In addition to the regular annual comprehensive ophthalmologic eye exam, dilated retinal exam, dilated macular or fundus exam, I also underwent fundus photography I&R. The fundus photography procedure for diabetics such as me is not uncommon; and, there are special billing codes and documentation needed for that and other eye exam procedures. (REF: Coding for Diabetes Procedures)

In September 2013, I received a bill from TLC Eyecare And Laser Centers, 857 W. North Street, Suite 104, Jackson, Michigan 49202-3196. I also had received a “Claim Receipt, Explanation of benefits and payments” from my medical insurance company stating, A coding error was detected. This diagnosis code is not valid when billed as a primary diagnosis. Consequently, I made a personal visit to the TLC Eyecare & Laser Center located at 3000 Regency Court in Toledo, Ohio.
[As a side note: I have had some experience in my career life in the area of medical billing. At one time I served almost three years as the administrator of a private, nonprofit ambulatory health care clinic and the billing office was part of my administrative responsibilities. I also served five years as a Medicaid Supervisor for Lucas County and a few years in supervisory and managerial capacities for several preventive health care programs.]
Well, let me tell you, I got nowhere fast! I was greeted at the front desk where I explained why I was there. I was directed to speak with an employee in the back office area. I spoke with the employee, showed her the billing notice from TLC and the EOB from my insurance company, and because the TLC employee failed to comprehend the object of my consternation, I had to explain and point out the line items and specific sentences in those communications – not once, not twice, but three times.
The employee told me that she could do nothing for me, that I owed the amount billed,  and I could pay her right then and there. She also stated that I could telephone the main TLC offices in Jackson, Michigan. I paid the amount and left in total disbelief at the lack of courtesy, lack of helpfulness, apparent lack of knowledge on the part of the employee, substandard professional demeanor, and lackluster (to say the least) customer relations.

After quite some time had passed, I wrote a letter to the TLC main office in Jackson, Michigan. In that letter, I relayed what had happened, provided copies of all correspondence along with the billing and payment receipt, and stated, “I expect a proper and adequate resolution of having my payment being reimbursed to me and your office may resubmit a corrected billing to my insurance company.”
I NEVER RECEIVED A RESPONSE OF ANY KIND FROM TLC EYECARE AND LASER CENTERS!!!

In July 2014, I received a letter from TLC Eyecare Laser Centers Corporate Office, 857 W. North Street, Suite 104, Jackson, Michigan 49202 dated “Tuesday, July 08, 2014″ that stated in large bold type, center-justified:

It’s Time to Schedule Your Next Appointment!

and then, on the next line in smaller regular type, left-justified:
Please call our office at (877) 852-8463 to schedule your appointment.

I responded to that letter by sending an electronic message via the Contact page of the TLC Eyecare & Laser Centers website. The following is a copy of that electronic communication:

Your name *
Roland L. Hansen

Your e-mail address *
rolhansen@ (redacted)

Subject *
Very Unhappy Patient Acct# (redacted)

Message *
On January 4, 2014, I sent your main office a written letter expressing my displeasure and disappointment with your billing and business practices. My letter went into detail and specifics about my concerns. I stated that I expected a proper and adequate resolution to my concerns; and along with my letter, I provided copies of the billing statement, insurance EOB, and receipt of my payment.
YOU NEVER RESPONDED TO MY JANUARY 4 LETTER AND NOW YOU HAVE THE AUDCITY TO HAVE SENT ME A NOTIFICATION DATED JULY 8, 2014 THAT IT IS TIME TO SCHEDULE MY NEXT APPOINTMENT. HOW DARE YOU!!!!
You failed to respond to my concerns; and, you expect me to continue a professional relationship with you. What chutzpah!! Why on earth would I want to continue a relationship with a company that ignores its patients/consumers/customers?

AGAIN - I NEVER RECEIVED A RESPONSE OF ANY KIND FROM TLC EYECARE AND LASER CENTERS!!!

Then on August 27, 2014, there was a message on my home telephone answering machine. The message was from a woman by the name of Kate from TLC stating it was time for my regular annual appointment with the doctor and she requested that I telephone 877-852-8463 to make an appointment.
Uff da! What chutzpah! I could not believe it!!!

I conclude and proclaim the same now as I did in my my concluding sentence of January 4, 2014 written correspondence to TLC Eyecare and Laser Centers:
I am a retiree with diabetes. I do not need this aggravation.

Posted in Business, Commentary, Communication, Consumerism, Danish, Finance, Health, Management, Medicine, Personal, Websites, YWOTD (Yiddish Word Of The Day) ייִדיש | Leave a comment

Invictus

Invictus
by William Ernest Henley

Out of the night that covers me,
Black as the pit from pole to pole,
I thank whatever gods may be
For my unconquerable soul.

In the fell clutch of circumstance
I have not winced nor cried aloud.
Under the bludgeonings of chance
My head is bloody, but unbowed.

Beyond this place of wrath and tears
Looms but the Horror of the shade,
And yet the menace of the years
Finds and shall find me unafraid.

It matters not how strait the gate,
How charged with punishments the scroll,
I am the master of my fate,
I am the captain of my soul.

Posted in Entertainment, Poetry | Leave a comment

Danish Lutheran Ukranian Russian Jewish American

I am a proud Danish Lutheran Ukranian Russian Jewish American.

When my Danish grandparents first emigrated from Denmark when they were still very young single adults two years apart from one another, they first settled in the Danish American community of Elk Horn, Iowa, where they later wed and started their family. I have visited Elk Horn on a couple occasions and have found it to be extremely interesting with its rich Danish history and connection.
If you go on over thisaway, you may watch the interesting video, “Cherishing Our History-the Danish Villages (Elk Horn & Kimballton, IA)”.

After many years of thinking about visiting the Danish American community of Solvang, California, I finally made the trip in January 2013! What a wonderful exerience that I plan on repeating.
Tell you what! Follow the embedded link contained within the article title in order to read “Solvang: A hamlet beyond Hamlet.”

My Jewish mother was born in Podolia in Eastern Europe. As an infant, she fled that region of the world with her older sister and their mother (my grandmother whose first husband was killed in the Russian Revolution) sometime between 1919 and 1923.
The following embedded link will open a new browser window that will help you learn a little something of Podolia:
Virtual Jewish World: Podolia, Ukraine

Posted in Danish, Family, History, Jewish, Nostalgia, People, Personal, Places, Religion, Travel, Websites, YWOTD (Yiddish Word Of The Day) ייִדיש | Leave a comment

13 Random Things You Shouldn’t Microwave

Posted in Entertainment, Food, General, Things | 2 Comments

L’Shanah Tovah — “For a good year” — Happy New Year!!!

Once again, Rosh Hashanah, רֹאשׁ הַשָּׁנָה, a time for retrospection and introspection, a time for renewed beginnings, a time of casting off sins, and a time to seek forgiveness from G-d and from our fellow human beings, is upon us. This year, Rosh Hashanah, begins on the Gregorian calendar at sunset on September 24.

In Hebrew, the greeting for Rosh Hashanah is שָׁנָה טוֹבָה “Shanah Tovah”, meaning in English “(have a) good year.”
In Yiddish the greeting is אַ גוט יאָר “a gut yor” which translated into English means “a good year” or אַ גוט געבענטשט יאָר “a gut gebentsht yor” meaning “a good blessed year” in English.

For a whole lot of interesting, educational, informative, and inspiring web pages about Rosh Hashanah, go on over to explore Rosh Hashanah on Aish.com.

I found this YouTube video Just too Good to Be True–Rosh Hashanah, a parody of Frankie Valli’s Can’t Take My Eyes Off You about Rosh Hashanah to be highly entertaining. I hope you like it!

Posted in Holidays, Jewish, Religion, Spirituality, Websites, YWOTD (Yiddish Word Of The Day) ייִדיש | 2 Comments

About Religion per Cory Booker

I found this meme to be an attention grabber:

About Religion per Cory Booker NJ Senator

The quotation by Cory Booker garnered my interest so much so that I had to learn more about Cory Booker, the former Mayor of Newark, New Jersey,  currently the junior United States Senator from New Jersey having won a special October 16, 2013 election to the vacant unexpired term of U.S. Senator Frank Lautenberg, who died in office, and is now seeking election to a full term in the United States Senate. If you read the embedded links in the previous sentence, you may learn about Cory Booker, also.

Oh! Incidentally, I also read an interesting article about Cory Booker containing this sentence:
“U.S. Sen. Cory Booker (D-NJ) took home $540,341 in total last year and gave $440,000 of it — in cash, property and stock — to charity, according to his 2013 tax returns, NBC reported.”
You may read the entire article by opening the embedded link in the article’s headline:
Cory Booker Gave Away 81% Of His Income To Charity Last Year

Posted in Charitable, Commentary, History, News, People, Politics, Quotations, Religion, Spirituality, Websites | 2 Comments

VIDEO: Jewish Seniors Explain Yiddish Words

Posted in Communication, Humor, Jewish, Language, YWOTD (Yiddish Word Of The Day) ייִדיש | Leave a comment

Happy Birthday to Judith Helen Rosenberg Hansen

Back on September 3, 2011, I wrote a Roland’s Ramblings entitled “Happy Birthday, Judy.” the contents of which are reproduced below.

It is the anniversary of the birth of Judith Helen Rosenberg Hansen. What a commentary for such a jewel. It is no mystery that Judy is linked in. So, everyone, please join in with me and yell out:

Happy Birthday, Judy!

Well, it is another one of those occasions in which I shout out a very happy birthday to my bashert (go on over to read the story in that embedded link) whom I met in 1965, became engaged in 1966, and wed in 1995. The dates I just mentioned are a long story that many who know us find to be quite interesting to say the least.

By the way, if you know Judy and want to connect with her on internet social media, you may do so by going on over to Judy Rosenberg Hansen on Facebook or to Judy Hansen on Google+ or to Judy Hansen @Judiism on Twitter.

Happy Birthday to my wonderful, lovely wife, Judy!
I hope you find this birthday to be especially happy and enjoyable as we celebrate it this year with best friends in Calgary and at Ranchman’s Cookhouse and Dancehall.

Posted in Blogs, Encore, Family, Friends, People, Personal, Places, Restaurants, Travel, Websites, YWOTD (Yiddish Word Of The Day) ייִדיש | Leave a comment

In Honor of my brother Richard James Hansen (January 10, 1945 – August 16, 2013)

In honor and in memory of my brother Richard James Hansen, a 20 year veteran of the United States Marine Corps, who died one year ago today from pancreatic cancer, I ask you to look at the following:

Richard James Hansen, In Memoriam, Roland’s Ramblings, Posted on August 17, 2013.
Richard James Hansen, In Memoriam, Roland Hansen Commentary, Saturday, August 17, 2013.

What A Wonderful World, Dedicated to Richard James Hansen, Roland’s Ramblings, Posted on August 25, 2013.
What A Wonderful World, Dedicated to Richard James Hansen, Roland Hansen Commentary, Sunday, August 25, 2013.

“America’s Independence Day” in dedication to the memory of Richard James Hansen, Roland’s Ramblings, Posted on July 3, 2014.
The Fourth Of July, Independence Day, and Richard J. Hansen, Roland Hansen Commentary, Thursday, July 3, 2014.

When Rich died, I made a pledge in his honor to try to be a better person. As I think of Rich each day, I also continue each day in my attempt to keep that pledge; and, I think I have made some progress. However, I feel I have fallen short. Therefore, on the anniversary of the death of my brother, Richard James Hansen, a good, kind hearted, selfless, generous, noble, patriotic, and gentle man, I renew my pledge and will continue to strive to become a better person.

Posted in Blogs, Encore, Family, Nostalgia, People, Personal | Leave a comment

Ye Olde Durty Bird Restaurant In Toledo, Ohio: Irresponsible Management.

CONSUMERS AND CUSTOMERS.
BEWARE OF YE OLDE DURTY BIRD RESTAURANT IN TOLEDO, OHIO!

On Tuesday, July 1, 2014 1:31 PM, I wrote an electronic letter to Ye Olde Durty Bird restaurant in Toledo, Ohio via the contact form contained on its website, a copy of which is reproduced below.

From: Roland Hansen
Subject: Dissatisfied customer
Message Body:
I am a very dissatified customer. I took a guest who was on his work lunch hour to your restaurant today. I am a retired 66 year old man, so time is not a problem for me, but it is for my guest. I informed the waitstaff of the time constraint. My guest ordered a big Italian Hoagie with chips; I ordered a classic burger with chips. It took about 20 minutes or so to have our order delivered.
There were fries, not chips, on my plate. I inquired about whether the fries were supposed to be included with the burger and that I thought it was supposed to be chips. The server asked if I wanted the fries to be taken back and chips to be brought out. I responded with “I do not care what you do. I did not order the fries and I am not going to pay for them.” The server appeared irritated and walked away. I started eating my burger. Lo and behold, within a couple minutes the server returned with an extremely small bowl of chips (about the size of a custard dessert dish). The server set down the chips and while I had my burger in my hand with a napkin held under it in my other hand, the server removed the burger platter with the fries on it. and walked away. I was astounded at these actions. To make things worse, when I asked for the bill because we had to leave (my guest had to place half his sandwich and all his chips into a take-out container due to being late in returning to work), I was presented with a bill in which I was told $1.49 had been removed as that was the cost of the fries. None-the-less the bill included the full sales tax on the original incorrect amount and the $1.49 was listed as a discount. Consequently, I actually paid $.10 more than I should have paid. I paid with my Discover Card. In all my years, I have never received such poor service, nor have I ever witnessed such unprofessional actions as the way this incident was (mis)handled. FYI, my receipt lists the following: 1020 Phillipe, Tbl 21/1, Chk 4918

Almost immediately, I received an immediate automated electronic response which was as follows:

Ye Olde Durty Bird Management Team
To Me
Jul 1
Thank you for contacting the Management of Ye Olde Durty Bird, Downtown Toledo’s Gastropub.
Your inquiry will be processed accordingly.

HOWEVER, IT WAS NOT UNTIL,
TEN (10) DAYS LATER, THE MANAGEMEMENT OF YE OLDE DURTY BIRD RESPONDED VIA E-MAIL.

On Friday, July 11, 2014 12:22 PM, The Management wrote:

Roland,
So very sorry to hear about your experience here at Ye Olde Durty Bird.
We strive to provide quality food and service for all guests.
Your feedback is important and helpful for us to make any necessary improvements.
Again, very sorry for the negative experience.
Sincerely,
Julie Ketterman
General Manager Ye Olde Durty Bird
2 S. St. Clair St.
Toledo, OH 43604
PH: 419-243-2473

THE SAME DAY AS THE DATE OF THE RESPONSE FROM YE OLDE DURTY BIRD, I RESPONDED WITH THE FOLLOWING.

To The Management
Jul 11
Thank you for your answer of July 11, 2014 to my concerns as expressed in my July 1, 2014 e-mail to you. I believe I just may share our communication exchange on my two blogs in order that others may be as aware of your responsiveness as I now am.
In that I believe you would want the general public to also be aware of your responsivenes, I will also give some thought to sharing this elsewhere on the internet.

To which, I again received an immediate automated electronic response, as follows:

Ye Olde Durty Bird Management Team
To Me
Jul 11
Thank you for contacting the Management of Ye Olde Durty Bird, Downtown Toledo’s Gastropub.
Your inquiry will be processed accordingly.

IT IS NOW THREE WEEKS SINCE THE JULY 11 E-MAIL EXCHANGE, AND THE MANAGEMEMENT OF YE OLDE DURTY BIRD HAS NOT RESPONDED TO MY LAST E-MAIL. NEITHER HAVE THEY FOLLOWED THROUGH WITH THEIR AUTOMATED RESPONSE OF JULY 11.

A FULL MONTH HAS NOW ELAPSED SINCE THE INITIAL INCIDENT AND MY REPORTING OF IT TO THE MANAGEMENT OF YE OLDE DURTY BIRD RESTAURANT IN TOLEDO, OHIO.

Heck, Ye Olde Durty Bird has not even credited my Discover Card for the overcharged amount as was explained in my July 1, 2014 e-mail to them! I wonder how they handled the sales tax on this erroneous charge to me with the State of Ohio Department of Taxation. 

In keeping with my message to Ye Olde Durty Bird management on July 11, 2014, I am now posting this entry on Roland’s Ramblings.

Cross Reference:
Roland Hansen Commentary, Ye Olde Durty Bird; 2 S. St. Clair St.; Toledo, OH 43604

I can sum up my thoughts about Ye Olde Durty Bird restaurant in Toledo, Ohio with these three phrases:
*** Poor Service
*** Poor Customer Relations
*** Poor and Irresponsible Management


UPDATE (written August 15, 2014)

Shortly after publishing this blog entry, I sent a link of it by private message to the Facebook account of Ye Olde Durty Bird. Within hours, I was contacted by Julie Ketterman, General Manager of Ye Olde Durty Bird Restaurant via her personal e-mail account that was used to avoid automated responses. In her e-mail, Ms. Ketterman took full responsibility for what had transpired, was very apologetic, and offered to right that which was wrong.

After a brief exchange of e-mail, an agreement was reached that I found to be extremely satisfactory and, in fact, was more generous than would be expected by anyone. I found Ms. Kettterman’s personal attention to the matter to be personal, professional, responsible, and accountable.

The end result of this entire matter is the complete opposite of my earlier impression. I can now state that while the initial difficulties were very frustrating, the end result was much more than satisfactory. For this, I publicly acknowledge and express my appreciation to Julie Ketterman in her capacity as the General Manager of Ye Olde Durty Bird Restaurant.

Posted in Business, Commentary, Communication, Community, Consumerism, Food, Management, Personal, Restaurants, Websites | Leave a comment

København i juli. Copenhagen in July.

Courtesy of TouTube
Copenhagen in July
noolcak
Published on Aug 2, 2012

Copenhagen: the city of ideas and designs. Thanks to beautiful Copenhagen and all the nice people over there. Shooting: Murat & Figen Kurt, Editing: Murat Kurt. Copenhagen in July, Denmark, 17-25 July 2012. This movie’s length is 12 minutes and contains 3 parts. Soundtracks are below:
Intro: Goran Bregovic & Emis Kusturica – Por una cabeza
Part 1: Monica Molina – Pequeño fado
Part 2: Musica Nuda – La canzone dei vecchi amanti
Part 3: Buena Vista Social Club – Veinte Años
Final: Lhasa De Sela – La celestina

Posted in Danish, Entertainment, Places, Travel | Leave a comment